IT Support Specialist

About the Role

We are looking for an IT Support Specialist to join our Technology Services Division in Los Angeles, CA. As part of our growing IT team, you will be responsible for ensuring employees have seamless access to hardware, software, and systems that keep our business moving. You will serve as the first line of support, solving problems directly or coordinating with Tier 2 and infrastructure teams when advanced expertise is required. This is a full-time role with rotating shifts, including after-hours support, and you will report to the IT Support Manager.

You will

• Respond to IT help desk tickets via phone, email, or ticketing systems; troubleshoot technical issues and deliver timely resolutions with excellent customer service.
• Install, configure, and maintain desktops, laptops, printers, and peripheral devices; ensure all assets are inventoried and updated with the latest security patches.
• Support user account administration in Active Directory, Office 365, and other enterprise platforms; handle password resets, permissions, and access requests securely.
• Diagnose and resolve basic networking issues including connectivity, VPN access, and wireless configurations; escalate complex problems to the infrastructure team.
• Assist with system rollouts, upgrades, and application deployments by coordinating testing, documentation, and user training.
• Ensure compliance with IT security policies and industry best practices; educate users on phishing, password hygiene, and device management.
• Document support issues and resolutions in the ticketing system; contribute to building a knowledge base for recurring problems.

You will come with

• Associate degree in Information Technology or related field, or equivalent technical certification (CompTIA A+, ITIL, or Microsoft certifications preferred).
• 1–2 years of desktop support or help desk experience in a corporate environment.
• Working knowledge of Windows, MacOS, and mobile operating systems.
• Strong troubleshooting skills and ability to explain technical concepts to non-technical users clearly.
• Excellent customer service, communication, and organizational skills.

We offer

• Competitive benefits package including health, dental, and vision coverage.
• 401(k) plan with company match.
• Paid Time Off (PTO) and company holidays.
• Training and certification reimbursement programs to support your growth.
• Employee discounts and wellness initiatives.
• Hybrid work flexibility with on-site collaboration at the Tech Center.

Compensation

Salary range for this position is $50,000 – $65,000 annually, depending on skills and experience. This is a full-time, non-exempt role and may include overtime during high-demand periods. Final compensation may vary based on qualifications, market conditions, and internal equity.

Grow with us

Our Information Technology team is committed to delivering reliable, secure, and innovative solutions that power our business. As an IT Support Specialist, you will be part of a department that values collaboration, continuous learning, and professional growth. If you are eager to solve problems, support colleagues, and contribute to a high-performance IT environment, we encourage you to apply and help us shape the future of technology services within our company.